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Shipping and Returns


SHIPPING POLICY

Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday and Holidays are not processed until the following business day.

An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

FREE Standard Shipping on ALL Orders

Standard (Ground) shipping via UPS ground or UPS SurePost is available within the Contiguous United States (lower 48 states). Actual shipping time is 3-8 business days. UPS does not deliver to Post Office Boxes.

Saturday delivery is not available.

*We will not accept orders shipping to forwarding companies.

Any orders shipping to Alaska, Hawaii or Puerto Rico, regardless of purchase amount, will be $22.00. Military addresses will be shipped the following business day via United States Postal Service with a signature delivery confirmation.

$16.00 UPS 2nd Day Delivery

2nd Day shipping via UPS 2 business day service is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. 2nd Day is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

$25.00 UPS Next Day Delivery

Next Day shipping via UPS next business day is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30 am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Next day service is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

ONLINE RETURN AND EXCHANGE POLICY

Merchandise must be returned within 30 days of purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.

EXCHANGES

Please clearly indicate the size, style and color of the merchandise that would prefer on your original packing slip. Enclose the packing slip with your carton. Please send the package to the Weyco Group. Customer must pay for the inbound shipping of the old item. We will provide FREE outbound shipping for the new item.

RETURNS

Please clearly indicate on your packing slip the reason for your return. State that you prefer to have funds credited to your charge card or PayPal account. You will receive the full purchase price of the product (Shipping charges are not refundable). Enclosed the packing slip in the carton and return to the Weyco Group. We will provide FREE outbound shipping for the new item.

Canadian Returns should call 866-454-0449 or 414-908-1657.

DEFECTIVE MERCHANDISE / SHIPPING ERRORS

Please contact internet.orders@florsheim.com or dial 866-454-0449 for return instructions.

Address your packages to:

Weyco Group, Inc.
Attention Internet Sales
333 W Estabrook Blvd
Glendale, WI 53212

PRIVACY POLICY

Florsheim is concerned about privacy on the Web. As such, we have created this Privacy Policy to let you know how Florsheim assembles and safeguards your information related to this Site. This Privacy Policy works in conjunction with the Terms and Conditions of Use, but does not modify or supercede it.

  • 1. Florsheim's Collection and Use of Your Information
    • A. Personal Information.
      • 1) Logging On. Like most Internet sites, Florsheim uses your IP address to help diagnose problems with our server and to administer this Site. Your IP address is also used to gather broad, demographic information. This information is for internal use only and will not be disseminated to advertisers. However, name and specific registrant information is not linked to broad demographic data.
      • 2) Submitted Information. At the end of the Site, Florsheim asks you to provide it with personal information regarding your visit to the Site as well as any information regarding your interest and/or desire to purchase the products. In addition, Florsheim may use the contact information to send you information about Florsheim and the products that it has to offer. Generally, Florsheim may collect the demographic and profile data for internal use only to tailor your experience at our Site, showing you material that Florsheim think you might be interested in, and displaying the material according to your preferences.
      • 3) Purchases. When you make an online purchase, the information you provide allows Florsheim to process and fill your order, and to notify you of your order status. To complete the order, Florsheim will need to know your credit card brand, credit card number and expiration date. Once an online order has been confirmed, credit card information is not reused. When you provide any part of the requested information, you certify that any information that you provide, including without limitation, any information related to identification, billing and marketing, is truthful, accurate, complete and updated. As more fully described in Paragraph 4, your browser communicates with a secure server and all information you submit is encrypted, keeping it private. This technology makes it safer to transmit your credit card information over the Internet. Only authorized Florsheim employees have access to stored information. Florsheim safeguards information according to established security standards and procedures, and Florsheim continually assesses new technology for protecting information. Florsheim employees are trained to understand and comply with these information safeguards. For more information regarding security, see Paragraph 4.
    • B. Cookies. "Cookies" are pieces of data sent from a Web server to a Web browser that enable a Web server to identify users that visit a site hosted by that server. Florsheim may use Cookies in order to identify you to this Site so that Florsheim can provide more customized information and services to you. In addition, this Site may contain advertisements that may contain Cookies. To disable the use of Cookies by your browser, review your browser's preferences and options.
    • C. Other Information. You may choose to send Florsheim a question via e-mail, register for a special service or otherwise communicate with Florsheim. Florsheim uses such information to communicate with you and to enhance this Site to better meet your needs.
  • 2. Aggregate Data. Florsheim may: (a) extract information that does not identify you specifically, commonly referred to as Aggregate Data, from the personal information, Cookies or other information collected on this Site; and (b) use such Aggregate Data for internal and/or commercial purposes. You hereby grant Florsheim and its agents and third party licensors an unrestricted, exclusive, perpetual and no cost right to develop, relicense, sell, analyze, use and exploit such Aggregate Data in accordance with the guidelines set forth in this Privacy Policy.
  • 3. Right to Opt Out. You may choose whether to receive direct marketing communications relating to Florsheim. If you do not want to receive such information, you should contact Florsheim, in accordance with Paragraph 6, and request to "opt out." Upon receipt and processing of an opt out request, Florsheim will not include you in any future marketing communications.
  • 4. Security; No Liability. Florsheim and its third party licensors have implemented security measures to help protect against the risk of loss, misuse and alteration of any information under Florsheim's control. Specifically, Florsheim uses the industry standard secure socket encryption protocol to safeguard the security of your transactions. When making a purchase or entering personal information, SSL technology encrypts your information in an effort to prevent others from obtaining it. Nevertheless, such security measures may not prevent all loss, misuse or alteration of information on this Site, and Florsheim is not responsible for any damages or liabilities relating to any such security failures. Furthermore, this Site may contain links to other sites. Florsheim is not responsible for nor can Florsheim ensure the privacy practices or content of such other sites.
  • 5. Modification of Privacy Policy. Florsheim may change this Privacy Policy at any time by posting the changed or amended Privacy Policy on the Site. Your continued viewing of or use of this Site following the posting of any changes to this Privacy Policy will signify your assent to any such changes or amendments.
  • 6. How to Contact Florsheim. You may contact Florsheim with questions or comments regarding this Privacy Policy and this Site at customer.service@florsheim.com.

TERMS AND CONDITIONS OF USE

INTRODUCTION

Welcome to the web site ("Site") for The Weyco Group, Inc. ("Florsheim").

We are extremely appreciative that you have made the Florsheim Site your site for shoes. Please feel free to use and enjoy this Site and the services, including the viewing and purchasing of our shoes and related products ("Services"), which we offer.

We would like you to know that by accessing, browsing and/or using this Site, you acknowledge that you have read, understood and agreed to be bound by these Terms and conditions of use ("Terms"), including the Privacy Policy, and to comply with all applicable U.S. laws and regulations. You also agree not to in any way alter or tamper with the software on or the operations of this Site or in any way compromise the security of the Site or Weyco Group, Inc.'s Services. In addition, you hereby represent and certify that you are at least 18 years of age. If you do not or cannot agree to the Terms, please do not use the Site or any of the Services offered through the Site. In addition, from time to time, The Weyco Group, Inc. may need to change or modify these Terms and, as such, The Weyco Group, Inc. reserves the right, in its sole discretion, to do so as needed. Your continued viewing of or use of the Site following the posting of any changes to the Terms will constitute your agreement to any such changes. We hope that you will find the Site and our Services useful and come back to visit us offen!

WEYCO GROUP, INC.'S INTELLECTUAL PROPERTY RIGHTS; LINKING; FRAMING

The Weyco Group, Inc. displays/offers content on the Site for you to examine. An example of some of the content included: text graphics, photographs, pictures, drawings, animation, audio, video, literature and any other material distributed by The Weyco Group, Inc. and/or in connection with this Site. Moreover, The Weyco Group, Inc. attempts to display the content in a way that will be easily accessible and useful for you, the customer. Therefore, the selection and arrangement of this content, as well as the software published on the Site, are owned by and subject to copyright and or patent protection of either The Weyco Group, Inc. or by a third party that authorizes The Weyco Group, Inc. to make such content available to you. In addition, all the trademarks, service marks, trade names, product names, company names, domain names, patented products, and logos appearing on this Site are proprietary to The Weyco Group, Inc. or are the property of their respective owners. Also, unless approved in writing in advance by The Weyco Group, Inc., you agree not to: (a) provide or create a link to the Site; and (b) create any frames at any other web sites pertaining to or using any of the content located at this Site. If you do want to link to the Site, please contact the Florsheim Brand Customer Service Manager at customer.service@florsheim.com to seek approval.

However, if you like, you may copy the content for your personal use, but you must retain any copyright, trademark, patent and/or other proprietary notice on the copied information. Furthermore, these Terms do not give you any right to reproduce, distribute, transmit, publish or commercially exploit any information provided by The Weyco Group, Inc. without permission of the owner of the copied information.

WARRANTY DISCLAIMER

The content, products and services of The Weyco Group, Inc. are provided "as is" and without warranties of any kind, either express or implied, including, but not limited to, the implied warranties of the merchantability and fitness for a particular purpose. The Weyco Group, Inc. does not warrant that any part of this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. The Weyco Group, Inc. does not warrant or make any representations regarding the use or the use of this site in terms of its quality, correctness, accuracy, reliability, or otherwise. You should therefore verify any information obtained from this site before acting on it. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you to the extent not allowed by such law. The Weyco Group, Inc. explicitly disclaims any responsibility for the accuracy, content, availability of the information, products, services or merchandise found on sites that link to or from third parties. The Weyco Group, Inc. cannot be held responsible for the materials contained on third party sites and/or related services nor does The Weyco Group, Inc. make any representations or warranties as to the security of any information you might be requested to give any third party, and you hereby irrevocably waive any claim against The Weyco Group, Inc. with respect to such sites and services.

LIMITATION OF LIABILITY

To the furthest extent permitted by law, under no circumstances including, without limitation, The Weyco Group, Inc.'s negligence, shall The Weyco Group, Inc. be liable for any damages including, without limitation, direct, special, indirect, consequential and/or incidental damages that result from your use or inability to use this site, any of Florsheim.com's content and/or any related software, even if The Weyco Group, Inc. or an authorized Florsheim representative has been advised of the possibility of such damages. Applicable law may not allow the limitations or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you to the extent not permitted by such law. Notwithstanding anything else contained in these terms in no event shall The Weyco Group, Inc.'s total liability to you for any damages, losses, claims and causes of action, whether in contract, tort, negligence or otherwise (collectively "damages") exceed the amount paid by you for the Weyco Group, Inc.'s products purchased out of which any damages may have arisen. Further, you shall indemnify, defend and hold harmless The Weyco Group, Inc., its affiliates, subsidiaries, officers, directors, employees and agents, from and against any and all damages, claims and actions brought by you or any third party resulting from your use of this site in violation of these terms or the infringement by you of any intellectual property right of any person or entity.

GOVERNING LAW; VENUE; WAIVER; SEVERABILITY

The Weyco Group, Inc. is located in Wisconsin and, therefore, the laws of the State of Wisconsin (excluding any principles of conflicts of laws) govern your use of the Site, Services and this agreement. Any legal action or proceeding relating to your access to, or use of, this Site or The Weyco Group, Inc.'s Services shall be instituted only in a State or Federal Court located in Milwaukee County, Wisconsin U.S.A. You and The Weyco Group, Inc. hereby agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.

Furthermore, no delay or omission by The Weyco Group, Inc. to exercise any right or any noncompliance on your part with respect to the Terms shall impair any such right or be construed to be a waiver by The Weyco Group, Inc. If any provision of the Terms is found by a court of competent jurisdiction to be invalid or unenforceable in whole or in part. Such provision shall, as to such jurisdiction, to be ineffective to the extent of such invalidly or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provisions hereof in any jurisdiction, provided, however, if such invalid or unenforceable provisions may be modified so as to be valid and enforceable as a matter of law, such provision will be deemed to have been modified so as to be valid and enforceable to the maximum extent permitted by law.

faq

International

What if I live outside of the US and want to place an order?

Unfortunately, we cannot ship Internationally from our website. We can only ship within the United States and we can only accept US-issued credit cards. For International inquiries/orders, please email international@florsheim.com.

*We will not accept orders shipping to forwarding companies.

Merchandise

What is the Florsheim guarantee?

We stand behind all of our products. If you feel that you received defective merchandise through our website please email internet.orders@florsheim.com. If you received defective merchandise from a retail store, please email us.consumers@florsheim.com.

Order

Do you ship to PO boxes or Military APO/FPO addresses?

We cannot ship to PO boxes. We ship UPS ground or UPS SurePost so we will need a physical address.

Yes we can ship to Military Addresses. Orders are sent via the United States Postal Service.

I'd like to speak to a Florsheim representative.

Please call 1-866-454-0449 to speak with a Florsheim Associate. Our phone lines are open Monday - Friday 7:45 am - 5:30 pm CST.

We look forward to assisting you.

Is it possible to overnight a shipment?

Yes, your Florsheim order may be shipped via UPS overnight service. Select the Overnight icon on step 2 when placing your order. There is a $25 additional fee. This service is only available within the Contiguous 48 States.

May I place an order over the telephone?

Yes you may! Please call 1-866-454-0449 and a Florsheim Associate will assist you in placing your order over the phone. Our hours of operation are Monday - Friday 7:45 am - 5:30 pm CST.

May I ship to a different address than my billing address?

Yes you may! When placing your Florsheim order, the first address required is for shipping. Please be sure to include any suite or unit number. If you are shipping to a business, the name of the establishment must be on line 2. The second address required is for billing. When entering your billing address, please make sure it is exactly what your credit card or bank currently has on file for you.

What if I want to cancel my order?

You may cancel your order, as long as it has not entered the shipping process. Sign in to your account. Select your order and click the Cancel icon.

What is the status of my order?

You will be able to find your order status by logging into your account and entering in your Order ID number. You will be able to view information about your order there.

Payments

Is it safe to use my credit card on your site?

Shopping at Florsheim.com is safe. We have taken every necessary precaution to ensure that the information you provide is safe. Our site is protected by Authorize.net.

What form of payments are accepted?

We accept Visa, American Express, Discover, Master Card, and PayPal. We do not accept checks, money orders, COD's, or cash. We can only accept US-issued Credit Cards.

Tracking

How do I track an order that I placed on your website?

The day after your Florsheim order departs from Glendale, Wisconsin you will receive an automated email confirmation. This confirmation will include your UPS tracking number. Copy your tracking number to www.UPS.com to view the movement of the package.

Supply Chain

California Transparency in Supply Chains Act of 2010

Weyco Group, Inc. designs and markets quality footwear for men, women, and children under a variety of well-known brands, including Florsheim,Nunn Bush, Stacy Adams, Bogs, Rafters, and Umi. Weyco Group has built a reputation for integrity and honesty, and for acting in good faith in all of its dealings, and we expect our suppliers to be honest, transparent, and committed to making continuous improvements, in addition to complying with local laws and regulations. Through its Social and Environmental Compliance Program, Weyco works to ensure that its suppliers and their subcontractors operate according to the Weyco Supplier Code of Conduct, which (among other things) expressly forbids the use of forced labor, slavery, and human trafficking. Forced labor, slavery, and human trafficking are zerotolerance issues for Weyco.

Code of Conduct

Code of Conduct Document

Verification.

Weyco assesses its suppliers and their subcontractors for risk relative to human trafficking and slavery. While Weyco may conduct its own compliance audits, in connection with initial, follow-up and renewal audits we also accept credible certifications from the Ethical Trading Initiative (ETI),the Fair Labor Association (FLA), and Social Accountability 8000 (SA 8000), among others. Weyco may consider other companies' audit reports, as well, depending on factors such as the factory's country of origin, audit firm, audit results, and the brand's reputation for corporate social responsibility.Weyco reserves the right to reject the documentation provided by a supplier and may also conduct announced or unannounced verification audits either directly by the company or indirectly by third party auditors specializing in that service.

Audits.

All of Weyco's suppliers are required to agree and adhere to Weyco Group's Supplier Code of Conduct, disclose all factories and subcontractors intended for productions of Weyco's goods, implement self-compliance audits, and submit to announced or unannounced compliance audits by Weyco or by third party auditors specializing in that service.

Weyco conducts audits of its direct suppliers and qualified subcontractors to evaluate compliance with the Company's Supplier Code of Conduct, which specifically addresses human trafficking and slavery.  To determine factory selection for audit priority, Weyco considers factors such as factory country of origin, existing certification, current audit reports, and business volume.  Weyco uses unaffiliated third-party audit firmsto conduct both announced and unannounced compliance audits.  Zero Tolerance violations, such as forced labor, slavery, etc. are grounds for immediate termination of a supplier under the Supplier Code of Conduct.

Certifications.

Weyco requires that all of its suppliers and their subcontractors comply with applicable laws and regulations within their respective countries regarding forced labor, slavery, and human trafficking. Suppliers are furtherrequired to maintain current and detailed records that enable Weyco to determine their compliance with the Supplier Code of Conduct and all applicablelaws of the country where the merchandise is produced. Suppliers agree that they will submit to and cooperate with compliance audits and will correct any deficiencies within a reasonable timeframe.

Accountability.

Weyco has a rigorous Code of Business Ethics that provides a clear statement of the Company's standards for legal, ethical, and fair behavior. The Code is provided to all Weyco Group employees and is also applicable to the Company's non-employee directors. In addition, the Supplier Code of Conduct says that Weyco Group reserves the right to cease doing business with suppliers who fail to comply with the requirements of that code and do not demonstrate the willingness to make continuous improvements where needed.

Training.

All Weyco Group employees and non-employee directors receive the Code of Business Ethics, and those who contract with product suppliers receivethe Supplier Code of Conduct. Any Weyco employee can report violations of laws, rules, regulations, or the Company's Code of Business Ethics through our management structure without fear of retaliation.
Further, Weyco is committed to working with its suppliers by providing compliance training sessions to educate suppliers on Weyco's Social and Environmental Compliance Program, the Supplier Code of Conduct, and highlight common deficiencies and best practices relative to industry or location. It is Weyco's expectation that invited suppliers attend these training sessions.